Refund policy

Refund & Return Policy

Last updated: 2025/11/08

This Refund & Return Policy applies to all purchases made through Latez at latezshop.com. Because jewelry is a high-value and personal product, this policy is designed to be fair to customers while also protecting our business from misuse and fraud.

1. Returns Window

We offer a 30-day return window, which means you must request a return within 30 days of receiving your item.

To be eligible for a return:

  • The item must be unused, unworn, and in original condition
  • The item must be returned in its original packaging (including any boxes, pouches, or tags)
  • You must provide proof of purchase (order number or receipt)

Items that show signs of wear, damage, alteration, or tampering will not be eligible for a refund.

2. How to Start a Return

To request a return, contact us at:
📧 info@latezshop.com

If your return is approved, we will provide:

  • Return instructions
  • A return shipping label (if applicable)

Returns sent without prior approval will not be accepted.

3. Damages, Defects, or Wrong Items

Please inspect your order immediately upon delivery.

If your item arrives:

  • Damaged
  • Defective
  • Or incorrect

You must contact us within 48 hours of delivery with clear photos and your order number so we can evaluate the issue and resolve it appropriately.

4. Non-Returnable Items (Important for Jewelry Purchases)

The following items are not eligible for return or refund:

  • Custom or personalized jewelry
  • Engraved items
  • Earrings (for hygiene reasons)
  • Items marked as final sale or purchased at a discount
  • Gift cards
  • Items showing signs of wear, damage, or misuse

This policy is in place for hygiene, safety, and fraud prevention reasons.

5. Exchanges

We do not offer direct exchanges. The safest way to get the item you want is:

  1. Request a return (if eligible)

  2. Once approved, place a new order for the desired item

6. European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days of delivery, for any reason.

Returned items must:

  • Be unused and unworn
  • Be in original packaging
  • Include proof of purchase

Please note: This right does not apply to custom or personalized items, where legally exempt.

7. Refunds

Once your return is received and inspected, we will notify you by email regarding approval or rejection of your refund.

If approved:

  • Refunds are issued to the original payment method
  • Processing time: up to 10 business days (plus additional time depending on your bank or payment provider)

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at:
📧 info@latezshop.com

8. Return Shipping Costs

Unless the return is due to a defect, damage, or error on our part:

  • Customers are responsible for return shipping costs
  • Original shipping fees are non-refundable

9. Right to Refuse Returns

We reserve the right to refuse returns that:

  • Do not meet the conditions outlined in this policy
  • Appear worn, damaged, altered, or tampered with
  • Are missing original packaging or components
  • Appear abusive or fraudulent in nature

Contact Us

For any questions about returns or refunds, please contact us at:
📧 info@latezshop.com