Frequently Asked Questions (FAQ)
Welcome to Latez — a premium jewelry and piercing brand. Our pieces are crafted using high-quality materials such as gold and are designed for lasting wear.
If you need further assistance, contact us at info@latezshop.com.
Orders & Payments
How do I place an order?
Browse our collections, add items to your cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept major credit and debit cards and any secure payment methods shown at checkout.
Can I change or cancel my order?
If your order has not yet shipped, we may be able to help. Please contact us as soon as possible. Once an order has shipped, it cannot be changed or cancelled.
Shipping
How long does shipping take?
Orders are processed within 1–3 business days. Estimated delivery times after dispatch:
- Canada: 2–8 business days
- USA: 4–10 business days
- International: 7–21 business days
Delivery times are estimates and may vary due to carrier delays, customs, or peak seasons.
Will I receive tracking?
Yes. Once your order ships, tracking details will be emailed to you.
Do you ship internationally?
We ship to select international destinations available at checkout. If your country is not listed, feel free to contact us.
Jewelry & Piercing Care
Can I wear my jewelry daily?
Yes. Our jewelry is crafted from high-quality materials such as gold and designed for long-term wear. To preserve brilliance and longevity, we recommend minimizing prolonged exposure to harsh chemicals, perfumes, chlorine, and cleaning products.
What about piercing jewelry?
Piercing jewelry should always be handled with clean hands and proper aftercare. Individual skin sensitivity and aftercare practices vary, and we recommend consulting a professional piercer if you are unsure about healing or care.
How should I store my jewelry?
Store your pieces in a clean, dry place, ideally in a pouch or jewelry box to prevent scratches.
Product Information
Will my piece look exactly like the photos?
We strive to represent our products as accurately as possible. Minor variations may occur due to lighting, screen settings, and natural characteristics of materials.
Do you offer custom jewelry?
If custom or personalized pieces are available, details will be clearly stated on the product page.
How do I choose the correct ring size?
We recommend getting professionally sized by a local jeweler before ordering.
Trust & Security
Is checkout secure?
Yes. All payments are processed through encrypted, industry-standard payment gateways. We never store your card details.
Is Latez a legitimate brand?
Yes. Latez is committed to quality, transparency, and customer experience. Our policies are designed to protect both our clients and the integrity of our products.
Returns & Refunds
For full details on returns, eligibility, and procedures, please visit our dedicated Refund & Return Policy page.
Contact
You can reach us at:
📧 info@latezshop.com
We aim to respond within 24–48 business hours.